TL;DR
🎯 Command — Enterprise. Priority everything, 24x7 critical-incident response, named CSM.
✅ Added vs Portfolio
| Capability | Command |
|---|---|
| ⚡ Enterprise Ops support (4h P1, 8h P2, 24x7 incident channel) | ✅ |
| 👤 Named Customer Success Manager | ✅ |
| 🔧 Custom integrations support | ✅ |
| 🤝 Quarterly business review | ✅ |
| 📜 MRCC priority queue (1-3 days) | ✅ |
| 🧩 À-la-carte decision modules (cap 2, post-PAYGATE-04) | ✅ |
| 🛡️ Continuous Scoring & Trend module | ✅ |
🎯 Best for
- Mid-to-large enterprises with regulated portfolios
- Companies under active regulatory scrutiny
- Teams needing 24x7 incident response
💬 Support model
- 🔥 P1 (platform down / MRCC blocked before deadline / incident) → 4h response, on-call paged
- ⚠️ P2 (major function blocked) → 8h response
- 📊 P3-P4 → standard queue
- 🤝 Monthly review with your CSM
➡️ Next
- 🤝 Strategic plan — for bespoke contract + dedicated team
💬 Need help?
- Reach out via our live chat (bottom-right) — Captain AI replies instantly, human experts within business hours.
- Email support@nexcyber.eu with
[P1]for Command/Strategic priority issues.
ℹ️ Disclaimer — RICE provides a readiness analysis, not legal advice. Final compliance may require legal review or notified body certification.
Last reviewed: 2026-06-02 · NexCyber Help Center