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Configure billing and payment method

Last updated on Jun 02, 2026

💡 🔧 Setup — Set up your billing address, payment method (card or SEPA), VAT details, and invoice recipients in NexCyber.

Configure billing and payment method

NexCyber bills annually by default. This article walks you through setting up payment, VAT, and invoice routing — everything you need before your first paid renewal.

What you'll set up

  • A billing address (used on every invoice)
  • A payment method (card or SEPA Direct Debit)
  • Your VAT number (if you have one)
  • An invoice email recipient (often a finance team alias)

Where to find it

Go to /subscription (Settings → Subscription) and click the "Billing" tab.

Billing address

The billing address appears on every invoice and is used for VAT computation.

  1. Click "Edit billing address".
  2. Fill in:
    • Legal company name (must match incorporation documents)
    • Country (drives VAT treatment)
    • Street, city, postal code
    • VAT number (optional but recommended — EU intracommunity VAT rules apply when valid)
  3. Click "Save".

If your billing address differs from your company profile (e.g. a parent entity handles billing), use the billing address here — NexCyber will reflect it on every invoice without changing your operational profile.

Payment methods

NexCyber supports two payment methods for EU customers:

Card (Visa, Mastercard, American Express)

  • Charged automatically on renewal.
  • 3-D Secure / Strong Customer Authentication (SCA) required for first charge.
  • Receipts and invoices arrive by email immediately after charge.

SEPA Direct Debit (EU IBAN)

  • Available for EU-based companies with a SEPA-compatible bank account.
  • Authorisation mandate signed online, no paperwork.
  • Charged 5 days after invoice issuance.
  • Lower fees on our side, no impact on your invoice amount.

Setting up

  1. Click "Add payment method".
  2. Pick Card or SEPA.
  3. Enter the details on the secure payment form. We never see your full card number or bank credentials — payments are handled by a licensed EU payment processor and tokenised on their side.
  4. Click "Confirm".

If you have multiple payment methods on file, you can mark one as default for renewals.

VAT and tax handling

For EU customers:

  • Same country as us — VAT charged at the local rate (currently France, TVA 20%).
  • EU intracommunity, valid VAT number — reverse charge applied (no VAT on invoice, you self-assess).
  • EU intracommunity, no VAT number — VAT charged at your country's rate (OSS regime).
  • Outside EU — no EU VAT charged.

You can update your VAT number anytime; the next invoice issued reflects the new treatment.

Invoice recipients

By default, invoices go to the account owner's email. If your finance team handles billing:

  1. Go to /subscription → Billing → "Invoice recipients".
  2. Add the email(s) that should receive every invoice. Multiple recipients supported.
  3. Optionally, add a PO number that will appear on every invoice (useful for finance teams who require purchase orders).

Renewals and cancellations

  • Annual renewal happens on the anniversary of your first paid month. You receive a reminder email 14 days before the charge.
  • Cancellation — go to /subscription → "Cancel plan". Cancellation is effective at the end of your current billing period; you keep access until then.
  • Downgrades also take effect at the end of the billing period — your data is preserved across plan changes.

Receipts and invoice history

The /subscription → Billing → "History" page shows every invoice and receipt with a one-click PDF download. Invoices are also archived for at least 10 years (EU accounting rules).

Issues with billing

For any billing question — disputed charge, refund request, change of legal entity, VAT clarification — open a chat or email contact@nexcyber.eu. We respond within 24 hours on business days.

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💬 Need help?

  • Reach out via our live chat (bottom-right) — Captain AI replies instantly, human experts within business hours.
  • Email support@nexcyber.eu with [P1] for Command/Strategic priority issues.

ℹ️ Disclaimer — RICE provides a readiness analysis, not legal advice. Final compliance may require legal review or notified body certification.

Last reviewed: 2026-06-02 · NexCyber Help Center